So my Dodge Ram 1500 started leaking oil on my garage floor. This I found extremely troubling because it is not even three years old yet. The good news, if there is a silver lining, is that the car was still under 36K miles so under my manufacturer’s warranty. Noting I also had an oil change coming up anyway I dropped it off overnight at a local Dodge dealer (name withheld for now). My wife had an event to go to the next day so as long as I could pick the truck up by 4:30pm we were good to go.
Not hearing anything by 3:30pm the next day, I called the dealership to check on the status. The receptionist answers the phone, I request the service department and the wait music begins. 3 to 4 minutes later I she comes back on, verifies that I am waiting for the service department, says she is going to try again and the music starts back up. At least 9 minutes later an individual comes on and starts talking about a vehicle he was looking into for me and asks if I could be put on hold. After agreeing to this, he eventually returned to the call a few minutes later where he starts the conversation about my truck. “I am not entirely sure how you know what vehicle I am calling about since I have not given you my name or told you the truck I was calling about?”, was my first response. He proceeds to tell me about a 3 year 36K bumper to bumper warranty and wanted to know how many miles my truck had. “Roughly 33K, but I do not think you are talking to the right person, I just want the status of a truck that was dropped off for service last night.” “Oh, you have the sales department, let me put you on hold and get right back to you.” Cue the wait music. A few minutes later he answers the phone, I repeat the intent of my call and he apologizes stating “The phones were lit up like a Christmas Tree.” He then puts me back on hold with a promise to transfer me to the service department. It is now an official quest. All of a sudden some guy answers and says “Elmore here”. “Is this the service department?” “No”, and back on hold I go.
At 26 minutes into the first call, the service department finally answers and I find out my truck is just now heading onto the lift. Well, that was a complete waste of time. Linda comes home around 4:30 and wants to head out to get the truck at which time I give her the story and question whether it will be done on time. A call back to the dealership confirms that it was not done yet, but we could pick it up the next day without any problems. This will be an inconvenience, but I can work around it.
At 5:55pm that night, the service representative calls me and immediately apologizes for calling me so late. Apparently the technician put my order in his toolbox and went home for the day and they couldn’t find the paperwork. Turns out the oil leak was due to “The last oil technician [fancy title eh?] failed to sufficiently tighten the filter” This made me feel a little uncomfortable since this same dealership did my last oil change. To his credit, he read my thoughts and confirmed that the same technician did not work on it this time and that it was properly fixed. He then informs me if I could get there by 6pm I could pick up my truck. I live over 30 minutes away so this was not an option. Again he apologized which I appreciated.
As it turns out, my wife came down sick the next day so getting the truck was not an option until the following day which was even more annoying, but the good news is the truck is no longer leaking any oil. The odd thing about all this is that this is the FIRST time I have not received an email asking how my service was and that they would do anything required to get me satisfied enough to fill it out in a positive fashion. Of course this really didn’t matter much because ironically I never received a factory survey to even fill out. Seems kind of odd if you ask me unless, of course, this 5 star rating system is based on the dealerships having a say on who the surveys go to. Kind of like the political polls who call one demographic (for example those who are home during the day and do not have caller ID) and then state they know who is going to win the upcoming election.
Anyway, a very merry holiday Christmas lighted phone to you and your family!

I am guessing 9 or so months ago we decided to upgrade my wife’s laptop. She was running an old mini-Dell that was starting to slow significantly and was having some off and on issues that I could not pin down. We did some research and eventually decided on another Dell, but this time we acquired it on sale at the local Best Buy. This resulted in a little higher price compared to what we could have done on the web, but we felt it was worth not having to wait for it to be delivered. So back to home we went with her new Dell XPS Studio 15 (I think that was the number). I should note, we did not buy the ridiculous “Geek Squad Optimized” package which consisted of them changing a few settings and tacking on about 40 bucks to the price tag. Once home, she went to work getting it hooked up to the house network (wireless) and adding all of her required software. Almost immediately, the wireless network started flaking out on her at random times. Unfortunately, this was the first computer we had that was installed with Vista so we were ill equipped to pinpoint the cause. I do not think we ever really got this straightened out and instead used our Verizon card most of the time to get on Al Gore’s (sigh) Internet as opposed to going through our house network attached to the Dish Satellite access. We probably could have figured out what was wrong (assuming it was a configuration problem and not a Vista flaw), but instead we were spending our debugging time trying to figure out why we could not install a single Microsoft patch without the machine blue (actually black bios) screen dumping with IRQ errors. No matter what official patch we tried to install, it introduced immediate instability and eventually would crash whether it was on the first reboot or a couple of restarts later. This was unbelievably annoying and resulted in us being about 133 patches behind on the Vista OS.



I think I now know why wife and I do not have kids. It’s really quite simply that I would probably end up accidentally maiming or killing them due to some completely bizarre situation I would have never suspected or assessed ahead of time. Why have I come to this conclusion? Well, this Thanksgiving I about had a heart attack by the stupid actions of a toddler. Linda’s side of the family was down for Turkey Day and Christmas present exchange. We alternate between the families on the Thanksgiving and Xmas holidays so we just do both at the same time on the year we have Linda’s side for Thanksgiving. Having no kids, our house is really not set up well for children and my nerves are really not dulled enough to handle a whole day of them. So, after the presents were given to the kids, they began running one of the kids new trucks across our wood floors. They are supposed to be durable, but just in case, I introduced them to our wide open basement. After a little while I took a stroll down there to see how it was going. One of the kids then asked if he could use my treadmill. I was not too keen on this, but decided to indulge him.
There are those times that an observation brings a smile to my face. Generally these involve some mishap or fail that provides a chuckle at another’s expense (I’m not proud.. but often they deserve it). Every now and then one of these is a result of someone doing something nice for their fellow man. Over the last few weeks I have encountered three such situations giving hope to the fact our society is not completely doomed (well, beyond the threat of becoming a socialist country).
Last week I headed out to my barber to take a little off the top. Actually I am not sure if barber is the correct term in my situation. While growing up I usually went to male hair cutters and they were typically addressed as the barber, but when I went to to the “Luck of the Draw” locations while in college (living on the cheap then and equated every dollar spent to the number of slices it could buy at the local cardboard and grease pizza place) I had a lot of women cutters that generally referred to themselves as stylists. The difference there is they were into the hair wash and blow dry process which differentiated them from the o’l chop, gab and pay barbers at the Men’s Room in Springfield (yeah, it was actually called the Men’s Room). My current “barber” is a lady, but beyond a quick spritz to wet down the hair, doesn’t subscribe to the dunk and blower approach – which fits me perfectly. I should check her card sometime and see what title she gives herself. So why am I boring you with details on my hair? Actually, I had an interesting observation while I was getting my mop spruced up. About halfway through my cut an older man came in and sat down in one of the waiting chairs. He must have been a regular, because he exchanged greetings with my barber and another individual waiting for me to finish. This intrigued me slightly because there generally isn’t a wait line since she only takes appointments and not walk-ins and the part I appreciate most is she is always on schedule. As I got up to pay, my barber commented that his appointment was not until later. He acknowledged this and responded he just thought he would be early today. I think she was still a little surprised and checked the schedule book while taking my payment. As she gave me the change she confirmed with the guy that his appointment was not until 1:30pm (it was 11:30am when she finished with me). That internally jolted me a little based on how jam packed my days usually are. He was likely retired, but said “I can go and come back if you want me to, but figured I would just come and visit awhile” She quickly responded that is was perfectly alright and joked how it was a great place to catch up with everyone. As I shut the door I started rationalizing this scene as I quickly headed to the car to get to the next meeting at work. I kind of felt sad for the guy who has nothing better to do with the extra two hours of the day. Isn’t there an immediate family member or relative to visit with, some event or site to take in instead of spending two hours waiting for a 10 minute hair cut? I decided I felt bad for the individual but glad he had enough initiative to seek out some social interaction as opposed to just sitting at home staring out the same window or worse watching sensationalist news. Here’s to hoping I have activities to fill my hours when I decide to jump off the employment train. Maybe I’ll be blogging about the largest ball of tinfoil I found on my quest to hit every national park before my ticket gets punched. It will be interesting to see how retirement life is for the tech savvy generation.

I thought I would take the time to recap some recent service experiences I have had. If you recall, I was complaining about having to load just about all of the cement bags at
You may consider the photo to your left to be of a charming Autumn day in the woods. In agreement with that assertion, it is indeed an Autumn picture taken this very day. It is also in the woods down from my house. However, there is NOTHING charming about this specific location. I can count the number of times I have almost killed myself on my two hands. In fact my ring finger represents a time where I took the full blunt force trauma of a piece of wood thrown from a table saw right to the chest. In that particular incident I do not know who was more shocked, my Dad who was running the saw or the mental tape measure I put from the impact point on the chest to my head.