Errata – Or Rather Time To Man-Up

This does not look good.  It is the 16th and this is the first post I have made this month.  At least I have line of site to 3 posts (including this one), but I better start seeing some weird things soon or my quota will again be in jeopardy – I know, broken record but it is August and I am on goal and within tolerance of my New Year’s resolution – before you comment, how well are you doing on your resolutions to this point? 8^).  In this post, there is good news and bad news.  The good news first, my wife finally took the time to actually read my blog which requires me to use my second hand to count the number of readers so far.  So my readership is increasing, but this one came at a small price.  Having been with me to experience a number of the blog topics, she was in a position to correct some errors in my post.  I always want to be as accurate as possible, so I am taking the time to correct a few of the mistakes she found and follow up on another post.

Starting off, I would like to apologize to Applebee’s for incorrectly identifying their fine establishment as the one causing us hardships with the gift card.  You can read the post here if you are curious.  Linda reminded it was not at Applebees, but rather:

Chedduhs

That’s right, the episode with the gift card happened at Ched’duh’s in Springfield.  Please go out of your way enjoy Applebee’s fine cuisine and make your own choice about going to the other.

Secondly, the location of the Moose encounter  was not at Yellowstone National Park as indicated in my blog entry.  The moose was actually seen as we were exiting the Rocky Mountain National Park.  I sure hope he does not find out and decide to pay me a visit.

I also thought I would take the time to follow up on the post regarding Sunny D. You know, the one where they purposely labeled their container to deceive the consumer.  Anyway, as mentioned in the post I did take the time to comment on their website and thought I would simply provide the details of their response:

This was my submission to their corporate website:

Content: I want to comment on what I consider intentional and truly deceptive marketing practices by your company. I was recently at Sams and decided to go with your orange juice offering over your competitors based on your label indicating 100% Vitamin C. Unfortunately, I purchased a case of your product under false pretenses. Once home I eventually checked the nutrition facts and noticed that a single bottle of your product only provides 80 percent of the DV. Sure enough when I turned the bottle over I found the small print of per 8 oz serving. Now I ask you, does a company with integrity put this deceptive label on a 6.75 floz container?… or maybe you think the consumer would be more than willing to op en another bottle and try to guesstimate 1.25 floz to conform to the label. I’ll accept the fact I failed due diligence on the purchase, but as a result of being deceived I will be hard pressed to consider any of your products in the future. I hope the loss of company integrity was worth not increasing your unit size or changing your label appropriately.

This was the ONLY response I received from taking the time to comment on their website regarding what I think is a serious example of deception:

Subject: RE: [BULK] Message from Sunny D

 

Good Morning,

 

Thank you for contacting SunnyD and sharing your thoughts with us. I will certainly share your feedback with the rest of the team. Thank you again for writing. Have a wonderful day!

Sincerely,

Sunny Delight Beverages Co
Consumer Relations Department

Contact Center hours are M-F 8am-7pm

Wow, I am truly a satisfied customer and looking forward to my wonderful day.  I especially liked the [BULK] portion of their subject line so I am fully aware that the entry was never seen by anyone and the automated response had a built in delete submission line in the CGI.  My lifelong ban list would like to welcome Sunny D to their pages.

I will contrast this to a recent corporate dialog with a company called RoadID.  I always wear their product whenever I run to give both myself and my wife a bit of comfort knowing there is a possibility I could be saved after keeling over on a long hot run.  Unfortunately, the strap came apart on it so I looked up their customer support email address from their company website and literally emailed their company president (yes, that is the address they gave out) and sent them short email telling them how much I liked their product and if there was a way I could purchase a replacement strap.  Almost immediately, a support representative contacted me and told me how to purchase another one, but they were going to send me one right away and waive the fee.  Hats off to Christy for going way above and beyond to satisfy a customer.  I’ll recommend RoadID to anyone who wants some security while away from home.

That’s all I have for now, time to start planning the remaining minimum 5 posts for this month

AppleDees – Corrected – Ched’duh’s

  Update: 8/16/09 (original post 7/12/09) – Please see the corresponding Errata Page for a correction on the location this event occurred at – note, it was NOT AppleDees but rather Chedduhs. – My apologies for this incorrect identification.

AppleDees

My family recently lost a relative (Father’s brother).  Strangely, this side of the family does not keep in touch that frequently and it is actually somewhat rare when we are in the same place .  Unfortunately, visitations and funerals are one of these times when relatives gather.  Although I expected more, I did get to catch up with some of them and find out what has been happening in their world as of late.  After the visitation was over some of my family went out for dinner.  There were eight of us to be exact and after some discussion came to the consensus to head over to Applebees.  After some navigation problems (I will not go into that to spare the guilty), we arrived at the restaurant and were seated pretty quick.  Our orders were taken by a waiter who was desperately trying to revolutionize the use of the word “absolutely”.  I swear that was every other word out of the kids mouth to the point everyone was responding to his questions with the same word.  Shockingly, he did not seem to catch on to that little tidbit.  After what seemed a very long time, the food arrived and based on the comments around the table everyone was pleased with their orders.

When it came time to pay is when things became interesting.  My father insisted on paying for everyone (wish he would not do that, it’s our turn to take them out for all they have done for us).  Turns out, they had a $25 gift card which they handed to the waiter along with their credit card.  A little while longer, the waiter returned claiming the gift card was empty and had scanned it twice trying to get it to go through.  This was questioned and he indicated the manager was going to come out and discuss the problem.  In the meantime, my niece used her cell phone to call the validation number on the back of the card.  In less than 2 minutes she had confirmed through the Applebee’s hotline that the card was indeed valid and had a $25 credit on it (exactly as stated to the waiter).  The manager comes out, we explain the problem again and he proceeds to leave with the card to check it again.  10 Minutes later, he returns and states “I have good news and bad news”.  My interest peaked.  “I’ll start with the bad news, our systems are down and we cannot check the card” was the next line.  This is odd since we did it on our own at the table without any problems at all.  Surely, they had a working phone in the place if not an employee cell phone.  Then the kicker comes “but I am going to accept the $25 and try somehow to get the money back later”  Back the bus up.  Did I just hear that correctly.  Is that the way you would have handled the situation given a table of 8, well dressed people who are simply trying to use a valid gift card?  My translation, you are trying to screw us but I’ll do your lying cheats a favor and take the money off your bill.  The more we discussed this, the more angered I became.  Since the parents were taking care of the bill and the outcome was the same we let this go.  I seriously doubt this Applebees will be getting any of my hard earned cash in the future – there are likely many other restaurants that would appreciate the revenue.  At this point in time, the consensus is Applebees gets a grade of ‘D’ for this outing.

Some day I might comment on a pretty funny (if not surreal) episode that happened with a bouquet of flowers at the visitation.  Like the wedding topic previously, this one is staying between the family for now.