Hi all, I’m fresh off of the range having let the lead fly for about 6 hours. My friends and I are sufficiently prepared for any zombie attacks … how about you? For my sanity, let’s just assume that answer is a resounding YES! (if not, you might want to befriend a Republican and get them on speed dial immediately or figure out whether you prefer salt or mustard on your brains). This, of course, has nothing to do with the post topic today unless you take into consideration that that I was cleaning my weapons last night while my mobile computing device was happily being upgraded (foreshadowing).
As a professional IT Architect, I’ve spent most of my professional career designing and consulting on large computing systems. To grossly simplify this landscape, there are really two defined camps in this space. One camp puts forth the mantra of interoperability is king with a nod to Best in Breed. The other camp preaches the tight integration card with a willingness to reduce capabilities at a gain of simplicity. The challenge is to mediate between these ideologies and come up with the best solution. For years, the Best of Breed camp enjoyed big success riding the benefits of reduced vendor lock in and the ability to pick and choose the best answer for each specific need. This all started changing about 10 years ago when the complexities of integration and the inability for vendors to deliver on open standards (I’m speaking to you SUN). Suites and proprietary solutions found their weak spot in the system armor. Since then, the Best of Breed roar has become more of a whimper and the vendor suites have become as sweet as they sound. There is one place where this battle raging … probably the last real battleground for this argument. Any guesses where that is? If you guessed the mobile computing field, you are dead on… and the players? No need for extra power to the synapse – Android vs Apple.
I am on the Android side of this colossal tug of war. As of such I am barraged with the “It Just Works” sermons from the other camp. Apple is so great because everything just works, my Apple products are a gift from heaven because they just work, I did not even have to do anything special to get this new feature functioning because it just works. Hell, Apple is so cool I’ll immediately go out an buy the next version even though it doesn’t really provide me much more value, but I know it will just work even better than what I have. Wow, I have to hand it to Apple, their marketing arm is amazing. I can see how this would be so appealing based on the quirks and idiosyncrasies we encounter with their competitors. Clearly there is room for improvement in the other devices, but what is the price of that discomfort over the benefit of not being held captive to a vendor that essentially limits your freedom on what can and cannot run on YOUR computing device? To me, that price is $100. I can say that because we bought an HP Touchpad during their fire sale. A quick mod of the kernel and we had swapped out the WebOS for Android! Linda now had a fairly functional tablet device she could use for her photography business and (gasp) Facebook. The downside of this is Linda had to put up with the quirks. Not a big deal for me, but I can understand the annoyances of not everything working all the time but some of that is due to bad programming – take for example the Facebook app requiring a location indicator before it will run – this was solved with a fake GPS app, but again, it took some effort to figure out what was wrong.
Flash forward to last month when I decided to breakdown and get Linda an iPad HD. Her photography business was doing well and figured switching over to that platform would work out for her… and we all know .. it just works! Eventually this showed up in the mail:

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Since I pulled out the bad service post this month I figured it would be a good time to produce a bad product post. In truth, I have seen a great product trump a bad service experience, but I have never witnessed a great service making up for a crap product. Case in point is a situation I experienced with a gift Linda gave me for Christmas (yeh, I know it has been awhile, but to say that I have too many irons in the fire at the moment is an understatement to the size of the fire). To set the stage, the viewing quality of a movie or TV show really doesn’t rate high on my viewing experience. Analog was just fine with me for what little TV I actually watched since it is more of a background noise device than a center of attention. Trust me, baseball is just as exciting when you can’t see every pimple on the batters face. What really comes out of this type of viewing experience is how good the plot is (or the talent of the players based on your viewing pleasure). As a result, the old 14 inch Magnavox Analog TV had been a fixture in my den for years. I’d turn it on as white noise whenever I was on the computer and from time to time catch a show while writing posts etc. Hit the power button, turn it to channel 14 or 3 (more on this later) and with the reliability of Biden saying something stupid every time he opens his mouth, I was watching a show .. out of my peripherals of course, but it was on and playing without any hassles. Linda decided it was time to enter the current decade so took it upon herself to purchase a new LED TV as a present. I have to admit, the flat panel had a nice benefit of freeing up some space on my shelf top, but the hassles this brought were totally unexpected.
It has actually been awhile since I posted a recollection – let’s just do something about that. Today’s recollection once again comes from the field of photography. Last year I obtained a book recommended by a photography podcast that Linda and I are regular listeners of. It was also recommended by Scott Kelby so it had two very good things going for it. The book at hand is by David duChemin and called Within the Frame: The Journey of Photographic Vision. It was billed as a book about the art of photography, those things that go beyond the technical aspects of taking a photograph that make your images compelling. I have definitely had my fill of the science side of photography books as of late, so figured I’d pull this book out for insights on how a professional photographer sees the image, or as the book characterizes it, how the shot is framed. There were two things that caught my attention immediately. The first was the fact that the author was Canadian. Based on a quick skim of the photographs in the book revealed a large number of Middle Eastern and Asian portraits and figured it was due to proximity. Nope, David is actually a well traveled photographer and to say he has seen the world would be an understatement – and that isn’t just book a flight, walk around the tourist attractions and call it a day. David truly immerses himself in the culture and tries to capture that in his photography. Ironically, duChemin means “of the road”. The second thing that stuck out immediately is he’s primarily a portrait photographer and not that into wildlife. This is exactly contrary to my preferences so immediately there were concerns as to whether I should invest time in this book. I consider my free time pretty precious so most of my reading is focused on learning something – but you should know that by now if you’ve looked at many of the recollections on this blog. After some waffling, a decision was made to proceed and since giving up on a book is pretty rare, figured I was in for the long haul .. good .. or bad.
Okay, it’s been awhile since I ranted about the concept of good service but I’m full to the brim with disgust at the moment. Since I am down some posts this month (ugh), figured it was time to let off some steam. So, let’s do some associative math.











